Organization & HR


From 1989 to the present, Santander Consumer Bank has become the leading consumer credit bank in the automotive industry. Thanks to its financial products, millions of customers have been able to realize their projects and give value to their money. Santander Consumer Bank is part of the international banking group Santander, a leading player in the global financial sector and present in Italy with 21 branches and more than 6,000 affiliated stores.

Needs
  • Review recovery processes and develop new intervention strategies to optimize the cost/benefit of management
Solutions
  • Enrichment of available information for portfolio segmentation
  • Definition of a methodology for developing processing strategies
  • Identification of performance KPIs by phase and type of processing
  • Implementation of identified solutions using already available systems and tools
Benefits
  • Improved process visibility along the processing steps
  • Optimization of the mix processing phase/action
  • Increased operating cash flow and reduced deterioration rates (flow down)

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Organization & HR