Audi Zentrum Alessandria is one of the most important Audi dealers in the Italian market. The experience and the professionalism of the Team find a reason why natural thanks to the presence of the Team leader Dindo Capello, official Audi driver and winner of 3 editions of the 24 hours of Le Mans.
The objective of Audi Zentrum Alessandria was to improve the value-generating processes and hence the need to identify and disseminate a shared and in-depth reorganization model, in a perspective of continuous learning, to cope with internal and market complexities.
Bios Management has supported and guided Audi Zentrum Alessandria in all the process phases (primary and secondary) envisaged during the reorganization and redesign of the organizational and performance measurement model, through the integration of the model with the management information system and work flow management. The most immediate feedback was expressed through the increase in Customer Satisfation.