Organization & HR


Cornèr Bank Group is a private and independent Swiss banking group offering universal banking services and was founded in 1952 in Lugano. The services and products offered to customers cover the entire range of traditional banking services, with a more specific specialization in the areas of private banking, financing, Visa, Mastercard and Diners Club payment cards (Cornèrcard) and online trading (CornèrTrader), activities on which the development of the Cornèr Bank Group is based.

 

At the balance sheet level, the Cornèr Bank Group has an enviable coverage situation, with own funds corresponding to approximately three times the minimum required by law. It ranks first in Switzerland in terms of capital strength, according to global financial statistics compiled in 2015, 2016 and 2017 by "The Banker".

Needs
  • Review and harmonization of all business processes
  • Project Management support 
  • Revision of the sales-force architecture towards a more user-friendly system
Solutions
  • Mapping of AS IS processes
  • Review of processes aimed at harmonization between companies, in view of the new group CMS 
  • Definition of best practices
  • Support in Change Management
  • Formalization of processes and implementation of new CRM
Benefits
  • Improvement of internal efficiency (operating costs, time and resources dedicated to low-value processes) and effectiveness (quality of services provided to customers, risk control)
  • Dynamic review of processes with live mode
  • Identification of new information flows and greater control of the commercial process

See the other Case Studies